Michael P Ross
PARTNERMichael is a Performance-driven, innovative leader with deep expertise in strategic planning, large-scale transformations, and operational excellence.
Most recently at Verizon, as Business Transformation Lead for Distribution & Special Projects, Michael developed a time-in-motion study that introduced the “Force-to-Load” model, reducing in-store activation by 20% and boosting NPS by 3 points. As Chief of Staff for Verizon Consumer Group (VCG), he established the inaugural Chief of Staff organization, streamlined governance and priority-setting for senior executives, and led a comprehensive Covid Execution Plan across all channels.
Michael earned Master Black Belt status and multiple President’s Club Awards over a 15-year span, driving cross-functional teams across retail, indirect, enterprise/B2B, and wholesale channels. Notable for opening new market segments, including M2M and cyber security, alongside telemedicine innovations. Core competencies include Business Transformation, Strategic Leadership, Change Management, Go-to-Market Strategy, Team Building, and Process Optimization.
